Master Terms
& Conditions.

1. Acceptance; electronic signatures and delivery

Customer agrees that estimates, proposals, contracts, change orders, invoices, notices, disclosures and other documents may be created, signed, accepted and delivered electronically. Electronic signatures, electronic acceptance, payment in whole or in part, authorization to begin work, or a signed check delivered in connection with the work may constitute acceptance of the applicable agreement and these Terms to the extent permitted by law. Customer consents to electronic delivery and is responsible for maintaining a working email address or other agreed electronic contact method. Nothing herein waives any non-waivable cancellation or other legal right.

2. Emergency work and cancellation rights

Plumbing, heating, air-conditioning, water-loss, no-heat, no-cooling, active-leak, sewer and similar conditions may require immediate work. When Customer requests immediate emergency work, EFI may begin as authorized by Customer and permitted by law. Any statutory cancellation right that cannot legally be waived remains in effect.

3. Scope of work; existing conditions; subcontractors

EFI will perform only the labor, services, equipment, parts and materials specifically described in the accepted estimate, proposal, work authorization or change order. Work required because of concealed conditions, code deficiencies, inaccessible components, damaged or unsuitable existing systems, inaccurate information, unforeseen site conditions or work by others is additional unless expressly included. Connections to existing systems are subject to those systems being serviceable, compatible, accessible and capable of accepting the proposed work. EFI may use properly licensed or otherwise qualified subcontractors where appropriate. Customer shall not back-charge, deduct, offset or withhold amounts from EFI without EFI's prior written agreement.

4. Customer access; utilities; inspections

Customer shall provide EFI and its employees, subcontractors, inspectors and authorized representatives safe, timely and reasonable access to all areas necessary to perform, inspect, test, photograph, document, service or complete the work. Customer shall provide, without charge or deduction from EFI's invoice, reasonable use of available water, sewer, electricity, toilets, elevators, hoists, parking/access and other existing site utilities or facilities reasonably required for the work. Customer shall provide prompt access for required inspections on the date and during the time or inspection window selected or scheduled by the inspector or authority having jurisdiction. Customer is responsible for arranging access through tenants, occupants, property managers or others controlling the property. Costs, waiting time, return trips, reinspection fees, delays or violations caused by Customer's failure to provide required access are Customer's responsibility.

5. Pricing; additional work; payment

Unless otherwise stated in writing, all invoices are due upon receipt. EFI may require deposits, progress payments, payment for delivered or specially ordered materials and payment for completed phases. Additional work, change orders, extras and all invoices issued in conjunction with the main work must be paid when due. EFI may suspend or decline to continue any portion of the work until all amounts then due are paid. Suspension for nonpayment does not constitute abandonment or breach and may extend the completion schedule. EFI is not required to finance continued work by furnishing additional labor, materials, equipment or services while project-related amounts properly due remain unpaid. Customer may not withhold payment for completed or additional work merely because another portion remains pending. EFI retains all lawful lien, collection and contractual remedies. Customer shall reimburse reasonable collection costs and attorneys' fees to the extent permitted by law.

6. Free Estimates; diagnostic and chargeable estimates

A free estimate, when offered, applies only to qualifying residential prospective work that can reasonably be evaluated by visual inspection of readily accessible conditions without tools, diagnostic testing, disassembly, troubleshooting, specialized instruments, equipment operation, research, design, calculations or specialized reports. EFI may charge for diagnostic work, troubleshooting, testing, design, consulting, detailed takeoffs, commercial/retail/industrial or income-producing-property estimates, real-estate sale/purchase/listing evaluations, insurance-related estimates, code research, inaccessible conditions or estimates requiring tools or substantial technical time. Applicable charges will be disclosed when reasonably known before the chargeable service is performed.

7. Materials; equipment; availability

Materials and equipment are subject to availability. If specified materials or equipment become temporarily or permanently unavailable for reasons beyond EFI's control, EFI may reasonably extend the schedule, propose a comparable substitute, adjust the price for documented differences, or omit the unavailable item with an appropriate adjustment. Special-order, custom, opened, installed or nonreturnable items may be nonrefundable to the extent permitted by law. Manufacturer specifications and availability may change without notice.

8. Environmental and hazardous conditions

Unless expressly included in writing, EFI's work excludes identification, testing, abatement, remediation, cleanup, removal, handling or disposal of asbestos, lead, PCBs, mold, biological contaminants, hazardous waste, contaminated soil or other hazardous or regulated substances. EFI may stop affected work until such conditions are evaluated and addressed by an appropriately qualified party. Additional lawful costs associated with such conditions are Customer's responsibility unless otherwise agreed in writing.

9. Warranty

Any EFI labor or workmanship warranty applies only as expressly stated in the applicable proposal, invoice or written warranty and is conditioned on timely payment, normal use, proper maintenance and no unauthorized alteration or repair. Manufacturer warranties are subject to manufacturer terms, exclusions, registration requirements and remedies. Warranty service excludes conditions caused by abuse, neglect, lack of maintenance, freezing, flooding, power problems, water quality, pre-existing defects, improper work by others or conditions outside EFI's control. EFI does not warrant equipment, parts or materials supplied by others except as EFI expressly agrees in writing.

10. Drain cleaning, sewer camera and 7-day clog-free warranty

Drain cleaning, snaking, jetting and camera work involve existing piping whose condition may be unknown. Customer acknowledges the possibility of deteriorated, collapsed, broken, misaligned, obstructed or otherwise defective piping. If EFI equipment becomes stuck, lost or damaged because of the condition or configuration of Customer's piping, Customer may be responsible for reasonable recovery, repair or replacement costs to the extent permitted by law. Unless otherwise stated on the invoice, EFI warrants a drain cleared by snaking to remain open for seven (7) days when proper cleanout access exists. This warranty excludes collapsed, damaged, misaligned, root-intruded, grease-loaded, improperly pitched or defective piping and stoppages involving foreign objects including wipes, rags, sanitary products, toys or construction debris.

11. Code compliance; permits; existing property

Unless specifically included, EFI's price does not include permit, application, filing, inspection, reinspection, certificate or professional fees; engineering or architectural services; drawings, calculations, surveys, plot/site plans; zoning approvals or variances; utility charges or requirements; third-party testing/certification; environmental services; bonds/deposits; road-opening permits; police/traffic control; or similar expenses. It also excludes correction of pre-existing violations and upgrades or alterations required to existing building, plumbing, HVAC, mechanical, electrical, fire, energy, structural, chimney, venting, combustion-air, backflow, utility or other systems unless specifically included. A requirement does not become part of EFI's original scope or price merely because an inspector, municipality, utility, engineer, architect or other authority requires or identifies it. When EFI advances, coordinates or furnishes excluded items, they are additional charges.

12. Delays and scheduling

Dates and completion times are estimates unless expressly guaranteed in writing. EFI is not responsible for delays caused by weather, emergencies, labor conditions, supply-chain conditions, manufacturers, distributors, suppliers, other contractors, subcontractors, utilities, transportation, permits, inspections, concealed/site conditions, Customer acts or omissions, governmental action or other circumstances beyond EFI's reasonable control. Performance time shall be reasonably extended for such delays, Customer-requested changes and nonpayment.

13. Insurance; customer-specific requirements

EFI maintains insurance coverage it elects or is legally required to maintain. EFI is not responsible for additional or increased workers' compensation, employer's liability, general liability, automobile, umbrella/excess, project-specific coverage, bonding, additional-insured endorsements, primary/noncontributory endorsements, waivers of subrogation, certificates or other requirements above EFI's existing coverage. If EFI agrees to obtain additional coverage or endorsements, all related premiums, fees and costs are Customer's responsibility unless EFI agrees otherwise in writing. Such costs may not be deducted, back-charged or offset against amounts owed to EFI.

14. Liability; property and consequential loss

To the fullest extent permitted by law, EFI is not liable for special, incidental, indirect, exemplary or consequential damages, including loss of use, profits, business or rent, arising from matters outside EFI's contracted scope, pre-existing or concealed conditions, failures of existing systems or circumstances outside EFI's reasonable control. Nothing herein excludes liability that cannot legally be excluded or limited.

15. Taxes; fees; exemption documentation

Prices do not include sales, use, excise, permit, inspection, filing, disposal, freight, governmental or similar taxes and fees unless expressly stated. Customer is responsible for timely providing EFI with a properly completed, accurate and legally valid exemption certificate or other documentation supporting any claimed tax exemption or special tax treatment.

A certificate or form that Customer completes, signs or possesses but does not actually submit to EFI does not relieve Customer of responsibility for applicable tax. EFI may collect tax unless and until it receives documentation reasonably sufficient to support the claimed exemption.

If EFI does not collect tax in reliance upon an ST-8, ST-7, other exemption certificate, information or documentation supplied by Customer and the exemption is subsequently rejected, disallowed, found invalid or otherwise denied in an audit or determination by New Jersey or another taxing authority, Customer remains responsible for the underlying tax and, to the extent permitted by law, any interest, penalties, assessments, professional fees or other reasonable costs imposed upon or incurred by EFI resulting from Customer's incorrect, incomplete, invalid, untimely, unsupported or unsubmitted exemption documentation or claim.

Customer shall promptly cooperate and provide requested documentation in any subsequent audit or review. These obligations survive completion of the work, final payment and closing of the invoice or project. Nothing herein requires Customer to pay an amount for which Customer cannot legally or contractually be held responsible.

16. Documents; project information; proprietary material

EFI will provide manufacturer documentation received with installed equipment when reasonably available. EFI-created estimates, designs, layouts, calculations, photographs, reports, diagnostic conclusions, pricing structures and similar materials remain proprietary to EFI except as applicable law provides otherwise and may not be provided to competitors for reproducing EFI's design, pricing or proposal without EFI's written permission. Product information is believed reliable but may be subject to manufacturer changes, errors or omissions.

17. Changes; entire agreement; severability; governing law

The accepted proposal, estimate, work authorization, change order, invoice where applicable, these Terms and incorporated written documents constitute the agreement for the applicable work. Changes to EFI's scope, price or contractual obligations must be accepted by EFI in writing or electronically. If any provision is invalid or unenforceable, the remaining provisions remain effective to the fullest extent permitted by law. New Jersey law governs unless applicable law requires otherwise.

18. Customer acknowledgment

Customer acknowledges the opportunity to review the scope, price, payment terms, these Terms and applicable cancellation notice before acceptance. Acceptance does not waive rights that cannot legally be waived.